Frequently Asked Questions
Everything you need to know about Hak5 gear, shipping, and support.
How long does international shipping take for Hak5 gear?
International orders are typically processed within 1-2 business days. Delivery times vary by destination and carrier, usually ranging from 3-7 business days for express shipping to 2-4 weeks for standard international services.
What is the return policy for hardware tools?
We offer a 30-day return policy for unopened and unused gear. Due to the nature of security research tools, items that have been opened or used are generally not eligible for return unless they are found to be defective under our limited warranty.
Do you provide technical documentation for your products?
Yes, every Hak5 tool is supported by extensive documentation available at our official documentation portal. This includes setup guides, payload examples, and deep-dives into hardware functionality.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various cryptocurrencies through our secure checkout provider.
Does my Hak5 hardware come with a warranty?
All Hak5 hardware includes a 90-day limited warranty against manufacturing defects. This warranty does not cover damage caused by unauthorized firmware modification, physical abuse, or improper use.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website. You can also view your order status by logging into your Hak5 account.